Document management systems (DMS) have freed the office clerks from the painstaking task of spending hours working through a filing cabinet to store, sort or share information. Yet, to be truly effective, your DMS’ performance must connect to the systems and processes that are crucial to office’s daily operations.

Whether it’s claims files, medical certificates, registration documents, or invoices – it no longer makes sense for businesses to expend valuable human effort to perform mundane and repetitive tasks. By combining OCR, workflow and claims management functions into an integrated office automation solution, Figtree Systems software enables the end to end automation of routine administrative processes. 

What is optical character recognition?

Optical Character Recognition, known as OCR, is a software technology used to read and extract data from an electronic document, including scanned forms and electronic files. OCR works best for standardised document formats that are processed in high volumes. The software has been applied to many industries, including insurance, health care and public services, and is being used increasingly for the automation of repetitive manual office processes.

Key benefits of an integrated OCR solution include: 

• Reduction in time and cost associated with routine data entry
• Ability to automate document management processes
• Improved accuracy and validation of data processes

Through advanced workflow and OCR, we can assist in automating basic tasks across your business cycle, such as sending and receiving emails, indexing, storage and retrieval of documents and interfacing with external systems for OCR processes.

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For existing Figtree Systems users, OCR, workflow and document management capability can be deployed to their claims management processes. Automated functions can be triggered from the point of receiving an email, in which robots respond by extracting the attached documentation, read it, manage the data entry processes and finally store documents within the document management system.

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Driving incremental change from the bottom up

Of course, re-engineering business processes is no small undertaking and requires careful considerations as to the business impact and tactical implementation.

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Working in consultation with your organisation, we take a bottom-up approach that provides sustained and incremental improvements – beginning with the careful selection of process bottle necks and pain points to be addressed.

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During the preliminary stage our process experts can assist in building business cases, developing proof of concept and defining suitable use case scenarios for our technology.