Efficient claims handing is integral to any effective insurance operation. It improves customer satisfaction, speeds up service delivery, lowers costs and provides a comprehensive data for understanding risk. Figtree helps insurance, claims and risk professionals achieve better visibility and control over all aspects of their insured risks. .

Catering to both self-managed and third-party approaches to claims, Figtree provides a whole of lifecycle claims management software solution, spanning from the first notice of loss and document storage, all the way through to appraisals, reserve setting, investigations, treatment management, settlement, recovery and payments.

All lines of business are covered by the application, including Property and Casualty, Liability, Motor, Home, Marine and Aviation, Goods in Transit, Industrial Special Risks (ISR), Professional Indemnity / E & O, Medical and Health, Travel and much more. This software scales to organisations of all sizes, whether you are self-managed insurer, traditional carrier or third-party claims administrator.

By using system features such as workflow automation, document management and creation, reports and dashboards, web-based data-capture, clients have increased productivity, lowered costs and improved their risk management processes.

Figtree adapts well to different risk financing and policy configurations, providing self-insurers, captive or mutual insurers the ability to manage multi-line programs, organise local and master policies with aggregate, deductible and excess values, maintain country-wide asset and exposure lists, and manage renewals and premium allocations.

Figtree allows lodgements to occur quickly and efficiently at any time, location and on any device, helping to mitigate risk of escalating claims costs. Flexible user access and forms means lodgement can be adjusted to your claims process and data needs, whether loss notifications are lodged by call centre staff or by your claimants.

Today’s digital consumers expect immediacy from all their interactions with services providers. Claims are no exception. The claimant’s experience with their claim’s manager has a direct impact on how they perceive your brand and service.

By automating repetitive business processes, document writing, payments, email and SMS, combined with advanced triage and workflow processing – we can help streamline your administration and remove pain-points that negatively impact on your customer experience.

Segmenting claims from the first notification of loss allows claims to be streamed and triaged based on your preferred conditions. Segmentation rules can be configured based on claims complexity, line of business, estimated claims value, adjuster or dispatch processes, type of injury, incident location or various other factors identified in the system.

• Automation of notifications, dispatch and adjuster processes after FNOL
• Directing complex, high-risk or exceptional claims to experienced handlers
• Eligibility determination / payments for high volume, low-value and low-risk claims
• Task-hand overs, escalation and notification for key checkpoints or events

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Your email inbox provides another channel for capturing data provided by claimants, service providers and adjusters. Our email processor and integrated optical character recognition (OCR) solution automatically monitors and reads incoming emails and attachments, such as claims forms and invoices – extracting data, indexing documents and uploading information to your claims application without manual effort.

Building and managing a suite of templates for emails, documents and SMS helps you create a structured approach to communication that reduces effort and improves internal and external coordination of claims.

By extracting data elements from the system and embedding these within your templates, Figtree improves correspondence around claim notifications, request for information, appointments, liability decisions, payment advice, invoices, renewals and much more.

Don’t waste time compiling data for every board meeting or performance review. Figtree makes it easy to share claims data, automatically writing, batching and distributing reports to your email inbox at scheduled times determined by your business.

With a suite of reporting tools that includes live dashboards, an ad hoc report designer and on-demand report generation - Figtree reduces the administrative effort required to extract and analyse claims data – providing your teams with a 360-degree view of claims, helping you to better quantify risk and improve liability decisions.

Moving to a new system can be a daunting task when faced with mountains of historical data. Our team has proven experience converting data from third party claims applications, spreadsheets, in-house systems and from long-tail and run-off business.

We carefully handle all conversions, identifying errors and ensuring codes and fields are properly mapped between respective systems – with clear focus on helping our client’s objectives. The solution also comes equipped with generic tools for importing and exporting data, allowing experienced system administrators manage data transmission.

Our experienced staff have many years integrating our product with enterprise applications and web systems, ensuring your claims application operates alongside your existing IT infrastructure, streamlining data exchange, validation and removing time- consuming data entry processes. Typical integrations include general ledger, web banking and policy system interfacing. We support single-sign-on for seamless authentication processes.

We use defence in depth network security and encrypt data in transit and at rest to ensure maximum security for our client’s information. Our applications are supported by standard back-up and replication services for disaster recovery, with a fully configured failover environment to minimise downtime in the event of an emergency.

Our systems undergo regular penetration testing through both internal and external auditors and our main development and support functions in Sydney and London offices, along with our hosting and data centre providers, are each certified under the international management standard for information security management, ISO 27001: 2013.

Nobody wants to spend time waiting for an email response. That’s why our friendly help desk staff are on hand to take your calls. From setup to testing and ongoing support – help desks are available to all clients as part of our standard maintenance and support agreement.

NTT DATA Figtree Systems’ help desks operate in business hours and are located in Sydney – Australia, Auckland – New Zealand, London – The United Kingdom and Toronto – Canada.